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Please find responses below to some of the frequent questions we are asked. If your query is not covered in the list or if you wish to give feedback on the service provided by VENUEMASTERS and the member venues, please use the contacts form.
Is there a fee involved to use the search system?
No, our professional team will process your enquiry free of charge and there are no hidden costs.
Do VENUEMASTERS receive commission when I book a meeting room?
There is no commission on meeting or group accommodation bookings made as a result of using our enquiry service. VENUEMASTERS do receive a small commission for bookings made on via the short break online booking system. Our main income comes from an annual membership fee paid by the venues we represent.
Do venues pay commission to agencies?
Some venues will pay commission and they can be contacted directly to check this.
How long will it take for venues to respond to my enquiry?
Member venues have agreed that they will respond to all VENUEMASTERS enquiries within 48 hours.
Are venues just available during student vacations?
Although there are more meeting rooms and bedrooms available during vacation periods, over 30 venues now have dedicated year round venues and 60 venues have some campus facilities available year round including evening s and weekends.
Do students have access to dedicated year round venues?
Dedicated year round venues are not used as teaching facilities and are therefore not accessed by students.
What does a 24-hour rate include?
Many venues now offer an all-inclusive 24-hour rate to make it easier for organisers when planning their events. The rate generally includes meeting facilities, accommodation & catering, and in many cases will also include use of AV equipment and leisure facilities.
Who are your members?
UK academic venues. Membership is for venues which are either owned by an educational establishment or whose core business is the provision of further, higher or professional education.
I am from a venue, how do I become a member?
All applications for membership are subject to approval by the Board of Directors. To find out more about the eligibility criteria and the annual fees and benefits, please contact Sarah Williams, Marketing Services Manager on 0114 249 3090 or e-mail sarah@venuemasters.co.uk
Does the VENUEMASTERS website use cookies?
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