WARWICK Conferences continue to scale new heights with their quality of customer service . . . after being acclaimed as the top university in the country for hospitality.
The award-winning conference and meetings venue has achieved an overall score of 77.1% in the coveted Hospitality Assured for Meetings accreditation, which is the highest score in the university sector.
It is further confirmation of Warwick Conferences’ status as a market leader and further reward for the emphasis that is placed on delivering the highest standards of customer service across all aspects of the business.
Warwick Hospitality, which is a key part of the conference and meetings operation at the University of Warwick, was assessed under the Hospitality Assured Meetings Standard for Service and Business Excellence.
The organisation scored consistently throughout the assessment but performed particularly well in three sections, The Customer Promise, Business Planning and Training and Development, and those excellent scores played a significant part in the improvement of 4% on last year’s assessment.
The report concluded that Warwick Hospitality had continued to build on its strengths and strong foundations for customer service, which has been recognised in the significant improvement in the overall score.
“We are extremely proud of this latest achievement which recognises the exceptional service which we offer to our customers,” said Alan Robinson, General Manager, Sales and Marketing at Warwick Conferences.
“This accreditation is highly recognised within the conference and hospitality industry and the fact that we have achieved such a high score reflects our commitment to our unrelenting pursuit of excellence.”
He added: “The HA-M assessors were particularly impressed with the fact that organisational restructuring has presented us with the opportunity to strengthen our focus on many important operational areas.
“They identified a number of improvements due to a fresh approach to sales and marketing and key appointments, especially those in health and safety, project co-ordination and maintenance/refurbishment.
“While we are delighted with the progress that has been made since the original assessment, there is always room for improvement and this assessment provides us with important feedback in that respect.”
The Hospitality Assured for Meetings accreditation is the kitemark of the hospitality and meetings industry and represents the ultimate accolade for upholding and practising the highest standards.
The HA-M Standard has 10 key principles with interrelated elements that provide a comprehensive framework against which an organisation’s approach to managing customer service can be assessed.
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